At Artistic Muse Interiors, we aim to provide our customers with a seamless and hassle-free delivery experience. To achieve this, we work in coordination with manufacturer guidelines and policies.
Scandinavian/Mid-Century Modern Furniture Collection
Free Standard Shipping within the US. In stock items ships within 3-5 business days. Processing times 1-3 business days. .
Shipping & Delivery-We ship our products to addresses in Canada and the continental United States. P.O. Box shipments are not accepted. The expected delivery time for products in stock is 1-2 business days, while custom-made products will vary between 9 to 13 weeks. We offer FREE shipping on orders within Canada and the continental United States. (Any shipping costs are inclusive of insurance.)
Order Tracking-Once your products ship from the warehouse, you will receive an email with your tracking number and a link to our courier's website so that you can track your products in transit. Please note that you will need to sign a delivery form to confirm that the product(s) was delivered in the correct condition. Additional delivery attempts may be made, and redelivery fees may apply if someone is not available to accept delivery.
- Sign for Delivery/Not home when my package arrives. You will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage). Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply if someone is not available to accept delivery. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for the re-shipment of your order.
- Change the shipping address after the order has been placed. If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to email@example.com to notify us of this at least 48 hours prior to delivery. Include the order number and the relevant product name. We will confirm the change by phone or email, or refuse if the change is not in accordance with these Terms and Conditions or if there is another legitimate reason to refuse the change.
Artisan Hand-crafted Furniture Collection
Free Standard Shipping within the US. In stock items ships within 3-5 business days. Processing times 1-3 business days.*If we run out of stock for any product, we may require you to place a back order. Delivery timelines for back orders are normally 8+ weeks. To find out the estimated delivery date, send an email to firstname.lastname@example.org.
Free Standard Shipping within the United States is available for all orders. Our courier company will notify you one day prior to delivery. DHL/FedEX handles a majority of our deliveries, and all deliveries are trackable via a tracking link. If the customer isn't available to accept or refuses delivery, wasted delivery charges will apply.
Orders for items in stock are delivered within 3-5 working days of order receipt, subject to availability of stock. We will inform you of the tracking number of the shipment. If you require further assistance, you may email us at email@example.com.
Delivery of the order is deemed to be completed once it has been delivered. We will take reasonable steps to deliver the order within our standard delivery window. Occasionally, delivery may be affected by factors beyond our control, and we cannot guarantee it. If we become aware of an unexpected delay, we will let you know and arrange a new delivery date with you.
We cannot be held liable for late delivery as these are handled by third-party courier companies. If you fail to take delivery of the goods as specified by us, we will invoice you for the wasted two-way delivery cost and an admin/handling fee. We may then resell or otherwise dispose of part or all of the goods and pay you for any excess over the price of the goods or charge you for any shortfall below their price.
In the unlikely event of traffic or congestion, arrival of your order may be delayed. We aim to keep you updated on any delays of which we become aware but we can't be held accountable for the delay itself as such events are outside our control.
We cannot be held responsible for any delivery failure due to road closures, parking restrictions or any other reason preventing access by the delivery vehicle and driver at the delivery address.
If the order is lost in transit, we will refund you the value of the order. However, we cannot be held responsible and accountable for any subsequent losses, contractual or consequential losses arising as they are your responsibility or at your risk.
We aim to enhance operational efficiency and cut down on non-productive and administrative issues of any wasted delivery. We will levy charges for the wasted delivery that cover the following scenarios:
- Unsuccessful deliveries due to wrong address details.
- Unsuccessful deliveries due to unavailability (despite being pre-notified).
The charges will be recovered and must be paid before rescheduling the delivery.